Contact Us

For direct support, you can always contact Online Customer Service or call our Customer Service Department at (877) 841-2219 if the information doesn’t answer your question. Many questions regarding the status of your order can be answered very quickly by signing in to My Account or Order Tracking.

Frequently Asked Questions

For answers and information on many common topics, simply select a subject below and click “continue” for more information.

How Does It Work

How can I request color swatches?
How do I start a wedding event?
How do I create a Look for my wedding party?
How do I add attendants and assign their Looks?
Who chooses the Look and sizes?
What happens when I send the introduction email?
Who pays when someone in my group places an order? Can I pay for the group?
How do I know that all of my attendants have ordered their looks?
Do you have a rental option?

How can I request color swatches?

You can request swatches by filling out the form found here.
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How do I start a wedding event?

You can start an event on our home page by selecting ‘Set up your event’.
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How do I create a Look for my wedding party?

Once you have started your event, you will be prompted to add a look. You can also add a look by going to your event page and clicking ‘add a look’ on the right-hand side of the Looks section. You must create a look before adding an attendant.

How do I add attendants and assign their Looks?

You can add attendants to your event manager screen by using their name and email address. As part of adding them to your wedding party, you will also be required to assign a Look before the attendant can be added.

Who chooses the Look and sizes?

The organizer will choose the look and color for the attendants.

Your attendant will choose their fit and size, then proceed to checkout.

What happens when I send the introduction email?

Once you send the introduction email, your wedding party will receive an email stating that you have added them to a wedding party and assigned them a Look. If you have chosen to pay for an attendant, they will also receive a second email with a code to be used during checkout.

Who pays when someone in my group places an order? Can I pay for the group?

When the Organizer adds an attendant, there will be a check box asking if you are purchasing for that attendant. If you choose yes, then you can pay for the attendants look, and they will be sent an email with a code to be used during checkout. If you choose no, then the attendant will need to pay at checkout.

How do I know that all of my attendants have ordered their looks?

You can go to your event by selecting "manage my event" and under attendants, you will see the order completed with a yes or no showing if they have paid.

Do you have a rental option?

No, we do not provide a rental option. We believe a great suit should be accessible, not a burden, with suit pant and jacket starting at just $200. And unlike a rental, it doesn't end after one day, you'll wear it again and again, for the moments that matter most.

Shipping Times

How long will it take for my attendants to receive their orders?
Can attendants track their shipments once they order?
What happens if my order is lost or delayed?
How can I remind my attendants to place their order on time?
Is expedited shipping available?

How long will it take for my attendants to receive their orders?

Orders typically arrive within 4-8 business days.

Can attendants track their shipments once they order?

Yes, once they place their order they will receive standard tracking emails.

What happens if my order is lost or delayed?

Call the customer service line at (877) 841-2219 so that we can assist you in getting a replacement shipped out as promptly as possible.

How can I remind my attendants to place their order on time?

Send a reminder on your event page, under the attendants tab you will see a column that says checked out, if the attendant has not yet checked out, you will see an option to send a reminder.

Is expedited shipping available?

Yes, we offer 2-day and overnight shipping.
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Returns/Exchanges

What is the return window?
How do I start a return?
Can attendants exchange their size if something doesn't fit?
Do customized or altered items qualify for returns?

What is the return window?

30 Days

How do I start a return?

You can start a return by going to Wedding.haggar.com/returns. There you will be able to select the items that need to be returned, the reason for your return, and select your drop-off method.

Can attendants exchange their size if something doesn't fit?

Please reach out to our customer service line at (877) 841-2219 for assistance with our exchange process.

Do customized or altered items qualify for returns?

All returned items must be unaltered with original tags.

Sizing

How do attendants find the right size and fit?

We have created a guide for your attendants to follow to assist them in finding their sizes, which can be found here.